Service & Warranty Policy

At Argos, we take great pride in the craftsmanship of our timepieces and are committed to providing you with reliable after-sales support. To ensure transparency, please find below the details of our service and warranty terms:

1. Warranty Coverage

• Lifetime Warranty Watches: All movement-related issues will be serviced free of cost. After the first year of ownership, a nominal one-way logistics charge will apply.
• One-Year Warranty Watches: Both servicing and logistics are free of cost within the first year of ownership. After one year, standard servicing and logistics charges will apply.
• Please note that if any repair work is carried out by a third party (other than bracelet resizing) and not through Argos, it may affect or void your warranty.

 


2. Parts & Repairs

• Any damage or breakage to external parts (such as Exhibition glass, Indices, crystal, case, crown, bracelet, strap, hand or clasp) is not covered under warranty.
• In such cases, repair or replacement charges will apply, depending on the extent of damage.


3. Packaging & Transit

• Customers are required to send their watch in its original box or secure protective packaging to ensure safe transit.
• The same box will be used to return the watch after servicing.
• Please note that Argos cannot be held responsible for any transit damage caused due to inadequate or improper packaging.

 

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return and a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase, which is sent to you via email.

Valid Reasons for Return or Replacement
Returns and refunds are accepted only for:
  • Manufacturing defect — a verifiable fault in materials or craftsmanship that was present at the time of delivery.
  • Damage during transit — physical damage to the product that occurred during shipping, supported by photographic or video evidence.
  • Incorrect product delivered — the product received does not match the item ordered in terms of model, variant, or specification.

    Please note:     In the case of a manufacturing defect or transit damage, we offer a replacement only — no exchange for a different model or variant will be provided.
Returns on the grounds of change of mind, personal preference, or dissatisfaction with the appearance, fit, or feel of the product are not permitted. We invest considerable effort in providing detailed product imagery, specifications, dimensions, and sizing information on our website to enable you to make a fully informed purchase decision. We encourage all customers to review these details thoroughly before placing an order.

 

Here are certain points to be noted while requesting a refund:
  1. Accessories are non refundable.
  2. Items available for returns (and refunds) must be unused, intact, and in their original packaging.
  3. Watches that have been worn extensively or have scratches on the bracelet and case do not qualify for exchange or return.
  4. Refunds will only be processed after we receive the watch.
  5. The wooden box that the watch originally comes with, should also be intact when it reaches us, if it's a case of a refund. Otherwise, money will be deducted from your refund amount. Therefore, it is our humble request to you to pack the both, the watch and the box properly with bubble wrap.
  6. The refund will only be processed after the order passes the Quality Check at our facility upon receipt.